All of our products come with the original manufacturer's warranty.
Any product returned must be in Like New Condition, and contain everything it came with. If you do not plan on using the item for your tiny home within 30 days of purchasing it, please make sure to remove the item from both the shipping box as well as manufacturer’s box to examine it for damage or defect so that we can address it right away. After 30 days if there was no damage or defect reported our options become limited to resolve any issues all items returned must include the original packaging and the original, or a copy of the original sales invoice. Any merchandise returned that is deemed to not be in shape to resell will incur a restocking fee to be determined by Tiny House Depot. We will contact you prior to your refund so you will have a chance to consider the refund or keep the merchandise. Any merchandise returned without original packaging and manuals, or merchandise that has been used, and is not in like new condition will incur a 35% to 50% restock fee. Sorry, no exceptions! We do not accept merchandise returns after the item has been installed. Any special order items are non-refundable. Sorry, no exceptions! Shipping and handling is non-refundable. Although we do our best to get accurate images of the products we sell, the pictures on our website may not be an exact likeness of the product being sold. Please use the product description when making a buying decision. If you are going by the picture and want to return the product because the picture was not an exact representation of the product, the freight will not be refunded. If the Item you are returning was shipped free, and the item is returned for a refund, we will charge you the original shipping amount we paid to get it to you when we do the refund. Some manufacturers require proof of factory defects, in which case customers will be asked to provide images of merchandise. Returns after the 30 day time limit will be handled on a case-by-case basis, and will incur up to a 35% restocking fee. All generators, appliances, and air conditioners are non-refundable. Any problems or defects in any merchandise will be covered by the manufacturer's warranty.
Orders are drop shipped from various manufacturers and distributors around the country. If we offer Free Shipping on an item, Alaska, Hawaii and any area outside of the USA are not Included in the Free Shipping area. Some larger orders ship by freight lines and an up-charge is charged if the order is shipping to a residential address. If there is an up charge, we will call and let you know before we ship your item. If an item is shipped by a Freight Line, sometimes they need to contact you to set up delivery, so they must have a good phone number for you. Any additional services requested from the freight company, such as a lift gate, may result in additional charges that you are responsible for. If they cannot contact you, and an order is returned to us, you are responsible for all freight charges incurred! Please be advised that the transit time starts the day after we ship the product. On items that include free shipping, we reserve the right to ship UPS, FedEx or US Postal Service. Tiny House Depot reserves the right to cancel and refund any order not shipping to the billing address. This will be addressed on a case by case basis. Shipping items outside the contiguous United States is handled on a case-by-case basis.
When will my order ship?
In-stock orders generally ship within two business days. However, stock and availability varies considerably.
You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
How much is shipping?
Shipping is automatically calculated prior to submitting your payment information. Unless otherwise specified. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Shipping charges are based on the weight and size of your order, and where the item is being shipped.
We gladly accept Visa, MasterCard, Discover, American Express, Pay Pal, Cashier’s Checks and Money Orders as payment. Personal checks are also accepted. Please allow 2 weeks for personal checks and some cashier’s checks and money orders to clear the bank before shipment.
At Tiny House Depot, we are committed to protecting your privacy. We use the information we collect about you to process orders. When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. We occasionally send out e-blasts to our customers, and you can opt out of this at any time.
Disclosure to Outside Parties
Tiny House Depot does not sell, trade, or rent your personal information to others. Tiny House Depot will only release account information when we believe, in good faith, that such release is necessary to comply with the law, enforce or apply the terms of any of our user agreements or protect the rights, property or safety of tweetys.com, our users, or others
Third Party Links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
When you place orders or access your account information, we offer the use of a secure server. The secure server software encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.